Return Policy

We are pleased to offer a “No-Hassle” 90-days returns policy* to our customers. There will be no restocking fees issued during this period provided that your product is returned to us in re-sellable condition and is done using an RGA. For product older than 90 days or product that is not in re-sellable packaging, we may still accept the return but will charge a restocking/repackaging fee. Product returns must be pre-authorized by us, with an RGA number prior to any goods being returned to us. Any product returned without an RGA will be issued a restocking fee and a $25 admin charge. To receive an RGA, complete our Return Merchandise Authorization Form.

All returns are applied to account for credit only

The customer is responsible for freight on all returned product. Any returns sent back freight collect we will deduct the full freight amount and charge a $25 admin charge.

RETURNS EXCEPTIONS

  • Discontinued and special order items are non-returnable.
  • Not applicable for suspension products.
  • Not applicable for any wood or custom wood products.
  • Only applicable to accounts in good standing and if ratio of returns is deemed acceptable.
  • 12volt merchandize that is not in factory sealed packaging.
  • Special Order Items are non-returnable.
  • Product sent back after 90 days will be charged a restocking fee of 15%-30% dependent on the original date of purchase, account standing, condition of product and condition of packaging. An offsetting order may be available of 2 for 1 or 3 for 1 depending on account standing.
Return Merchandise Authorization
Return Codes
A-Stock Return / B-Warranty / C-Shipping Error / D-Sales Error / E- Missing Parts / F-Cancelled / G-Other RGA Numbers are only issues and honored for products that were purchased from CLTW Stock returns are valid only for items that are not discontinued or special order; special order and discontinued items cannot be returned A copy of this completed form must accompany all return shipments Collect shipments may be refused Shipments with product damaged in transit due to improper packaging will be refused All returns to CLTW with open or damaged boxes will be assessed an additional re-boxing fee There will be no restocking fees on products returned within 6 months of purchase Product over 6 months and less than a year, may be subject to a restocking fee

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